Dr. Internet by thjnk Hamburg for Deutsche Krankenversicherung

Dr. Internet

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Industry Hospitals, Healthcare facilities & Medical Services
Media Digital, Interactive & Mobile, Case study
Market Germany
Agency thjnk Hamburg
Creative Director Matthäus Frost, Karl Wolfgang Epple
Released April 2016

Awards

Eurobest Awards 2016
PR Sectors: Financial Products & Services, Commercial Public Services, Business Products & Services Bronze Eurobest

Credits & Description

Agency: Thjnk Hamburg, Germany
Client: Central Krankenversicherung
Product: Health Insurance
Entrant: Thjnk Hamburg, Germany
Title: Dr. Internet
Product/Service: Health Insurance
Idea Creation: Thjnk Hamburg, Germany
Idea Creation 2: Achtung! Hamburg, Germany
Media Placement: Thjnk Hamburg, Germany
Media Placement 2: Achtung! Hamburg, Germany
Pr: Thjnk Hamburg, Germany
Pr 2: Achtung! Hamburg, Germany
CCO: Armin Jochum (thjnk ag)
CCO: Mirko Kaminski (achtung! gmbh)
Creative Director: Matthäus Frost (thjnk ag)
Creative Director: Karl Wolfgang Epple (thjnk ag)
Art Director: Abir Fouani (achtung! gmbh)
Account Manager: Robert Hoyer (achtung! gmbh)
Account Manager: Claudia Konrad (achtung! gmbh)
Account Manager: Moritz Schirmböck (achtung! gmbh)
Agency Producer: Fabian Boettner (thjnk ag)
The Campaign
For more and more Germans, “Dr. Google” has become a substitute for a real doctor. So Central decided to launch a one-of-a-kind check-up service, “Praxis Dr. Internet“. Forty-two million health-related online searches were analysed. The findings showed that eight out of ten Germans google their symptoms. Yet over one in three health websites ranges from deficient to insufficient. Central shared these findings with the whole of Germany by way of a report, interactive card, infographics and sales partner information via paid, earned and owned media.
Execution
More than 140 million contacts and 1.3 billion online visits are proof positive of the nationwide relevance of Central’s initiative. Consumer organisations, medical councils and universities requested the findings. Even politicians warned against consulting “Dr. Google”. There was a huge public debate, with the focus on Central as the experts.
Today many websites are adopting the check-up service’s standards. As a positive side effect, the check-up service is establishing itself as a sales tool for marketing purposes, also leading to an increase in policies taken out through insurance brokers and the like. Even Google itselfs realised the problem and changed the search algorithm.
The Situation
More than 140 million contacts and 1.3 billion online visits are proof positive of the nationwide relevance of Central’s initiative. Consumer organisations, medical councils and universities requested the findings. Even politicians warned against consulting “Dr. Google”. There was a huge public debate, with the focus on Central as the experts. And today many websites are adopting the check-up service’s standards.
The Strategy
Central shared these findings with the whole of Germany by way of a report, interactive card, infographics and sales partner information via paid, earned and owned media.