Tourism NT Promo, Case study THANKS O by Mango Sydney

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Industry Transport, travel & tourism
Media Promo & PR, Case study
Market Australia
Agency Mango Sydney
Released September 2012

Credits & Description

Category: Travel, Tourism & Leisure
Advertiser: TOURISM NT
Product/Service: TOURISM
Managing Director: Simone Drewry (Mango)
Creative Planner: Erica Valenti (Mango)
Head of Experiential: Brooke Alldis (Mango)
Senior Account Director: Vicki Cook (Mango)
Account Manager: Sophie Coleman (Mango)
Community Manager: Hannah Cooper (Mango)
Director, Global PR & Media: Rachel White (Tourism NT)
Acting Manager, Global PR & Media: Kellie Harpley (Tourism NT)
PR Coordinator, Global PR & Media: Liz McCouaig (Tourism NT)
Media placement: B-Roll Video Package - Channel 10 News, Channel 10 - The Circle, Channel 9 News, SKY News, WIN Hobart, - 22 January 2011
Media placement: Press Release And Event Images - Sunday Herald Sun, Sunday Territorian, Centralian Advocate, - Itorian, Centra22 January 2011
Media placement: Online Video - YouTube, Cast TV, Isitviral Blog, The Alice - 28 January 2011

Summary of the Campaign

The situation:
In 2010, Oprah Winfrey and 300 of her Ultimate Viewers audience travelled to Australia to experience a range of destinations and to produce content for The Oprah Winfrey Show. Her time in Australia, which included a visit to the Northern Territory, was of huge interest to the Australian media and public.

The objectives:
To gain greater share of voice for the Northern Territory’s Red Centre surrounding the broadcast of Oprah’s Australian episodes over other Australian States and Territories involved in Oprah’s visit.

The strategy:
To promote the strong community spirit that exists in the Northern Territory region and also to get locals and industry behind Tourism NT’s greater Red Centre campaign.

The execution:
In partnership with Tourism NT, we gathered real people telling real stories, and brought masses of passionate locals from Alice Springs together in the Outback before dawn to say thank-you to Oprah. The collaboration resulted in a human landsculpture that spelt out Thanks O, and used the spectacular landscape of the Red Centre as the backdrop.

The outcome:
The Thanks Oprah story made all major Australian news channels achieving over $250k in editorial coverage and was converted into online content, generating over 30,000 unique views.

The Situation
The organisation:
Tourism NT is a statutory authority of the Northern Territory Government, charged with the promotion and development of tourism in the Northern Territory (NT).

The situation:
Oprah’s Australian visit attracted widespread media attention, and she and her audience members all spoke of powerful connections to both Uluru and other NT destinations. An opportunity existed for Tourism NT to capitalise on this exposure and ensure that Oprah’s visit to Uluru connected her followers to an intention to travel to the NT.

The Goal
The objectives:
To secure a superior share of voice for the NT over other Australian States and Territories involved in Oprah’s visit during the broadcast of Oprah’s Ultimate Australian Adventure.

Success criteria:
1 x TV piece
3-5 print pieces
3-5 online pieces
Return on Investment: 3:1
8,000 social media views

Target audience:
'Spirited Travellers’ – 18-55+ travellers with a distinct mindset who enjoy outdoor activities, challenges and sharing experiences through storytelling. TV is a major medium for Spirited Travellers.

Research included a thorough media audit and analysis of the NT brand personality and Spirited Traveller segment.

The Strategy

The overarching strategy was to communicate the impact of Oprah’s visit to the Northern Territory region in a heartfelt way that would reflect both Oprah’s ethos and the strong community spirit that exists in the NT’s Red Centre.

We needed to create a platform for our social media and media relations activity, designed to get locals and industry behind Tourism NT’s greater Red Centre campaign. In particular this platform needed to have strong social media appeal, having been highlighted as an important part of Tourism NT’s brief and the organisation’s shift towards a greater digital marketing strategy.


Where: Northern Territory, Australia
When: 22nd January 2011
Duration: 1 day

Event planning commenced in January 2011 to secure the location, participants and collateral. We engaged a community organisation, the Desert Sports Foundation, to help mobilise Alice Springs locals to participate.

The event was held on Saturday, 22nd January at the historic Heavitree Quarry in Alice Springs, with the team coordinating the 200 strong crowd to form the Thanks O human landsculpture.

We worked closely with photography and videography suppliers to ensure they captured quality content for the online video. A b-roll footage package was edited and distributed to TV newsrooms post event; other media relations involved pitching event images and a media alert to all major newspapers and online to drive coverage.

The online video was posted on YouTube and seeded through other social media channels six days after launch to continue the momentum achieved by widespread TV coverage.

Documented Results
The campaign was wholly successful in leveraging Oprah’s visit to the NT and securing a superior share of voice for the NT as a destination during the Australian broadcast. Despite the limited TV opportunities given The Oprah Winfrey Show airs on Channel Ten, the story made major news channels and was perfectly timed to tie in with buzz surrounding the final Australian episode broadcast on Sunday, 23 January.

No other Australian State or Territory achieved any proactive media coverage relating to Oprah in this period.

The event also achieved the social media objective, a key part of the client’s brief, with the online video generating 30,000 unique views.

Media results
- 6 x television pieces
- 3 x print pieces
- 16 x online pieces
- PR Reach: 7.3 million (1 in 3 Australian adults)
- AVE: $249,307
- Return on Investment: 5:1

Social media engagement
- 30,000 YouTube views