Hdfc Bank Digital, Case study Memories For Life [video] Leo Burnett Mumbai

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Memories For Life [video]

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Sector Servicios bancarios y financieros
Media Digital, Case study
Mercado India
Agencia Leo Burnett Mumbai
Agencia de production Red Ice Films
Publicado febrero 2016


Direct Lotus Direct Campaign For Retention/Loyalty Bronze

Creditos y descripciones

Client: Hdfc Life
Product: Financial Services - Life Insurance
Entrant: Leo Burnett India Mumbai, India
Idea: Leo Burnett India Mumbai, India
Pr: Leo Burnett India Mumbai, India
Editor: Feb 10 2016 12:00am
Art Director: Nidhi Handa (Leo Burnett)
Executive Producer: Gary Grewal (Red Ice Films)
Executive Producer: Vandana Singh (Red Ice Films)
Music director: Hanif Shaikh (Red Ice Films)
Chief Creative Officer: Rajdeepak Das (Leo Burnett)
Sr VP: Oindrila Roy (Leo Burnett)
Brand Manager: Sharon Thambi (Leo Burnett)
Group Executive Creative Director: Aman Mannan (Leo Burnett)
Associate Executive Creative Director: Pravin Sutar (Leo Burnett)
Creative Director: Pradeep Kumar (Leo Burnett)
Copywriter: Swagata Banerjee (Leo Burnett)
Art Director: Maruthi Sivakumar (Leo Burnett)
Planning Head: Ajeeta Bharadwaj (Leo Burnett)
Brand Strategy Associate: Niharika Talwar (Leo Burnett)
Associate Vice President: Ravi Adhikari (Leo Burnett)
Director: Sharat Kataria (Red Ice Films)
Producer: Kilan Shetty (Red Ice Films)
Lyrics: Varun Grover (Red Ice Films)
Lyrics: Hanif Shaikh (Red Ice Films)
Describe the campaign/entry:
We created a first of its kind video messaging service called ‘Memories for Life’, which provides a platform where the HDFC Life user can- along with his financial legacy - also leave behind a reserve of little anecdotes, words of wisdom and life lessons – all things that make him truly indispensable.This becomes a mediumof leaving a bit of yourself with your loved ones even when you’re not around; making sure that they continue to live a life of self-respect.
Creative Execution:
We created a platform in the form of a mobile app and a microsite to help people record their messages for their loved ones. One had to simply log on, record a video message and set a date at which he would like their loved ones to receive the messages. At the decided time and date HDFC Life delivers all the recorded messages.
To drive awareness, we also launched a film which was run on TV, DTH, Cinema Halls, Live Media and YouTube. This was followed up with educative videos to teach the user about the platform. We backed this with print, radio and OOH communication.
Social media platforms such as Facebook and Twitter were used to generate content and run contests.
For trials, we did radio activations in malls across major cities. To sustain the campaign, we associated with one of the IPL Cricket teams, Rising Pune Supergiants.
Describe the results in as much detail as possible.
Social Media Engagement:
In the 2 months following its launch the microsite has had over 3 lac unique visits. Furthermore, we have had 6 million engagements in the form of views, shares, tweets and likes across YouTube, Facebook and Twitter. People have recorded about 6500 videos amounting to 210000 seconds of video.
Impact on the Brand:
According to A.C.Neilsen’s brand track study, spontaneous awareness went up by 6 points to 78% and intention to purchase scores went up by 4 points to 59% during the campaign.
Thus making Memories For Life a platform which added a touch of humanity and warmth to a purely transactional category.
Paying the insurance premium is a process which is carried on year on year. The user logs on, pays their premium and logs off. Over the years this moment becomes completely transactional for the user. We decided to leverage this moment to build a relationship with our user and make this moment count. Through the platform, Memories for Life, HDFC Life gave their customers an option to record a short 5 minute message for their loved ones which will be passed onto them as a legacy at a pre-decided time, thus driving affinity in a highly transactional category.
HDFC Life has come to stand for reliability and financial independence. ‘SarUthaKeJiyo’- Live with your head held high is synonymous with the brand. To connect with the younger dads of today the brand recently underwent a brand refresh which highlighted the changing role of today’s men from being just the provider of the family to that of a ‘hard to replace man’ who forms the backbone of his family by enabling them financially and equipping them to stand on their own two feet. Further to this, the brand decided to walk the talk. Research revealed that the user interaction with the category was purely transactional. Every year he logged on, paid his premium and logged off. We sought an opportunity in leveraging this transactional moment to put into action the belief of the brand and build a relationship with our user.